FAQ

What are your payment methods?

Cash on Delivery
Debit/Credit Card via PayMongo

How much is shipping?

We offer ₱95 Flat Rate Nationwide Shipping

How long does shipping take?

Metro Manila: up to 5 days
Luzon: up to 7 days
Visayas: up to 9 days
Mindanao: up to 9 days

What is your return policy?

We quality check all orders. Should you receive a faulty item, we will replace or refund it immediately.

What is your warranty policy?

We offer a 7-day warranty period for faulty products. We have an extended 30-day warranty that covers item discoloration and moissanite pieces.

How do I contact you?

Please send us a message on Facebook or Instagram, or email us at hello@seekshine.com.

Our business address is Unit G01 Marmic Building, C5 corner Caparas St., Brgy. Ugong, Pasig City, Metro Manila, Philippines.

What materials are your products made of?

18K Gold Vermeil (18 Karat Gold Coated on 925 Sterling Silver)
925 Sterling Silver
18K Gold Stainless Steel
Stainless Steel
18K Gold Brass
Silver Brass

How do I clean my Seek Shine jewelry?

We recommend Seek Shine Jewelry Solution.

DIRECTIONS: Mix 1 part solution and 5 parts distilled water. Dip your jewelry for 30 seconds at a time only. Rinse with water, then pat (not wipe) dry.

PRECAUTIONS: Keep away from children, pets, eyes, mouth, fire, and direct sunlight. Use gloves or tweezers. If the solution touches your skin, wash immediately. Close your solution bottle cap tightly after each use.

Do you have a physical store?

Yes! Please see our branch list here.